At Korewo Lamp, we take pride in offering high-quality lighting and hardware solutions to our valued customers. To ensure a smooth and reliable shopping experience, we have outlined our shipping policy below.
Section 1 - How long will it take for me to receive my package?
We divide the time between a customer placing an order and receiving the product into: Estimated delivery time = processing time + shipping time
Processing time: The begins from the date you place your order. It usually takes 5-10 Business Days to process your order. Once we’ve processed it, we can then ship it. (due to the special nature of lighting products, secure packaging is required)
Shipping time:
Express shipping: 9-14 business days(Billing standards that require separate billing information at checkout)
Standard shipping: 25-40 business days
Shipping fee:
Standard shipping: Free Shipping On All Orders to the United States.
Express shipping: Shipping rates vary based on the shipping option you choose, as well as the weight, dimensions, destination and other factors of your order. You can check the exact shipping cost at checkout.
Section 2 - Here are some products that take longer than average.
Out of Stock Products
Although we strive to keep all listed products in stock, sometimes certain products sell out. If a product you ordered is out of stock, we will send you an email update as soon as possible. You will then have the option to continue and keep the order or cancel it. If you hold this order, we will notify our partner manufacturer for production as soon as possible. We will do our best to ship your order quickly.
Customized Products
Custom products are tailored to your needs and therefore take time, if you confirm your order, we will ship within 5-15 business days.
Section 3 - Shipping Methods
Logistics partners: We use USPS, UPS, and FedEx to deliver all orders and products.
If the package has arrived. When the parcel is delivered, if it coincides with a legal holiday in that country, the parcel will be delivered after the holiday.
We currently only offer delivery within the United States.
If you need to ship to another country, please contact us at E-mail support@korewolamp.com.
Section 4 - Shipping Costs
Standard shipping: Free Shipping On All Orders to the United States.
Express shipping: Shipping rates vary based on the shipping option you choose, as well as the weight, dimensions, destination and other factors of your order. You can check the exact shipping cost at checkout.
Section 5 - How do I track my order?
Our delivery times start from the moment your order is accepted and include a 24 hour period during which your items will be processed and dispatched on a working day. Please note: During promotions, this may take longer.
Once your order is packaged, we will send you a shipping confirmation email with delivery information and a link to track your order online. Please note that it may take a few days for tracking information to become available.
Section 6 - What to do if your delivery is delayed/what to do if your package is lost
Our parcels are dispatched by logistics companies and the logistics status can be tracked in real time, but we apologize for any delays/losses due to irresistible reasons, and we can take the following measures.
A. Maintain communication with our service
The last thing we want to see is that your parcel is delayed. Make sure we know the status of the parcel. We will keep in touch with you to let you know the status of your parcel and explain the situation to you.
B. Track your shipment in real time
When you notice a delay at any time during the shipping process, you can take some form of action: send a replacement package in a faster way. Or, if there is a delay and you are anxious to receive your package, you can contact us and we may resend the package using an alternative shipping method, depending on the circumstances.
Section 7 - Taxes and Duties
Import taxes, duties and related customs fees may apply once the package arrives in the destination country/region. These fees are determined by the customs office of the particular destination.
Payment of these fees and taxes is the responsibility of the recipient and we at Korewo Lamp are not responsible for them. For more detailed information about fees and charges, please contact your local customs office.
It is your responsibility to check your local postal regulations for restricted items, as we are not responsible for any items that are not allowed into a specific country/region.
Contact us
Email: support@korewolamp.com
