At korewolamp, we’re committed to delivering your lighting products quickly, safely, and with full transparency. Every lamp we ship is handled with care because we know how exciting it is to brighten your home with something special.

1. Order Processing

We divide the time between a customer placing an order and receiving the product into: Total Delivery Time = Handling Time + Transit Time (business days).

Once you place your order, our team immediately gets to work!

• Processing Time: Expedited order processing time: 1-3 working days (Monday to Friday, except holidays)
  

• During high-demand periods or special promotions, processing may take slightly longer but we’ll always keep you informed via email.

You’ll receive a confirmation email once your order is placed and a tracking email once it ships.

2. Transit Time

Estimated Delivery Times:

Free Shipping:  25–45 working days
Expedited Shipping:   9-14 working days

Delivery times are estimates and may vary due to customs processing, carrier delays, or local delivery conditions.

3. Shipping Costs

We have 2 shipping methods, the billing methods are as follows:

1. Standard shipping : Free Shipping On All Orders to the United States.

2. Expedited shipping charges are as follows:

Shipping Method	Condition	Transportation Costs
Expedited Shipping (9–14 working days)	$0.00–$200.00	$100.00 USD
Expedited Shipping (9–14 working days)	$200.10–$400.00	$150.00 USD
Expedited Shipping (9–14 working days)	$400.10–$600.00	$200.00 USD
Expedited Shipping (9–14 working days)	$600.10–$700.00	$250.00 USD
Expedited Shipping (9–14 working days)	$700.10–$800.00	$300.00 USD
Expedited Shipping (9–14 working days)	$800.10–$900.00	$400.00 USD
Expedited Shipping (9–14 working days)	$900.10–$1,000.00	$500.00 USD
Expedited Shipping (9–14 working days)	$1,000.10–$1,200.00	$600.00 USD
Expedited Shipping (9–14 working days)	$1,200.10–$1,400.00	$700.00 USD
Expedited Shipping (9–14 working days)	$1,400.10–$1,600.00	$800.00 USD
Expedited Shipping (9–14 working days)	$1,600.10–$1,800.00	$900.00 USD
Expedited Shipping (9–14 working days)	1,800.10–$2,000.00	$1000.00 USD
Expedited Shipping (9–14 working days)	$2,000.10 and up	$1500.00 USD

4. Order Tracking

Once your order ships, you’ll receive an email with your tracking number and a direct link to monitor your shipment.
Please allow up to 48 hours for tracking updates to appear after dispatch.

If your tracking link shows “pending” for more than 5 business days, contact our support team we’ll gladly assist in tracking down your package.

5. Shipping Destination and Item Location

We exclusively ship to addresses within the United States and Canada. Your order can be delivered to any physical address (excluding PO Boxes and APO/FPO addresses) in the contiguous United States, Alaska, or Hawaii. Our factories are located in China, and your order will be shipped directly from the Chinese factory.

If you’re unsure whether we ship to your location, feel free to contact us before placing your order at support@korewolamp.com.

6. Delays & Lost Packages

We work closely with carriers to ensure timely delivery. However, please understand that once a package is in transit, delays may occasionally occur due to factors outside our control (weather, customs, or peak seasons).

If your package seems lost or hasn’t arrived after the estimated delivery window, please contact us at support@korewolamp.com with your order number we’ll investigate and find the best solution.

7. Damaged or Incorrect Orders

We take packaging seriously but if your order arrives damaged or incorrect, please email us within 48 hours of delivery with photos of the item and packaging.
Our team will quickly arrange a replacement or refund as outlined in our Return & Refund Policy.

8. Address Accuracy

Please double check your shipping address before completing checkout.
korewolamp is not responsible for delays or losses caused by incorrect or incomplete shipping details provided by the customer.

If you notice an address error immediately after placing your order, email us within 12 hours to request an update.

9. Customs, Duties & Taxes

International orders may be subject to import taxes or customs fees upon arrival. These charges are determined by your local customs office and are the customer’s responsibility.
korewolamp has no control over these charges or delays once your order leaves our warehouse.

10. Contact Us

If you have any questions about your order, shipping status, or delivery options, our friendly support team is here to help.

Email: support@korewolamp.com
WhatsApp: +86 18925390880
Address: No. 10, Xingdong Road, Gusi Xiang, Guzhen Town, Zhongshan City, 2nd Floor, Unit 8, China

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

In order to be eligible for a return/exchange, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

Generally, there are two reasons for return:

1.If it is a product quality problem or transportation damage, we will provide free return and exchange services.

2.If it’s just that the customer doesn’t like our lights, the customer needs to pay the shipping cost for the return and exchange.

3.If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. The reasons caused by the consumer include the following:
The customer personally thinks the product does not meet expectations.
The customer personally thinks the size is too small or too large.
The customer personally thinks the color does not meet expectations.
The customer wants to return the product for personal reasons, such as a change of mind or no longer needing the product.
The customer ordered the wrong item or the wrong quantity.
The customer did not read the product description thoroughly and was surprised by features or specifications.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We are certain that you will adore your order when it arrives, but if you don't for any reason, please just drop us a quick line via our contact us page or just reply the shipping update emails and we will make it right.

ELIGIBLE FOR RETURNS/EXCHANGES

Customers are entitled to a refund for returns in the following cases:

1.The product is damaged due to quality problems or transportation.

2.The item has not been used and 30-day return policy applies.

3.Any item returned to sender undelivered.

4.Any item not delivered within 90 days.

All of the above are eligible for a full refund and replacement.
We bear all costs for the above issues and guarantee 100% return/refund or free replacement.

NOT ELIGIBLE FOR RETURN/EXCHANGE

Certain types of items cannot be returned:

1.Products that do not qualify for our 30-day return policy.

2.Orders or items valued at $5,000 or more.

3.Bespoke, custom or special ordered products to your specifications.
Bulb.

4.Product not in original condition and packaging.

For items not eligible for return refunds, you will be responsible for your own return shipping costs. Shipping charges are non-refundable. And we will deduct up to 70% of the cost + service fee of your refund amount.

ORDER CANCELLATION

Cancelling orders is only possible within 24hours after order confirmation. After this time, we cannot provide a refund.
(Sometimes, if the order hasn't been shipped, we may available to cancel your order, so please contact us if you haven't received the shipment confirmation.)

RETURN POLICY

Our policy lasts 30 days. If 30 days have gone by since you have received your item according to your tracking number, unfortunately, we can’t offer you a refund or exchange. You must reach out with an inquiry within this time window to be eligible for a return or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

OUR RETURNS PROCESS

1.Read our return policy above to determine whether your order qualifies to be refunded/returned.

2.Submit an inquiry, including your reason for return, at support@korewolamp.com.

3.We confirm the refund amount you qualify for depending on your reason for return and the items in your order.

4.We provide the return address and shipment labelling instructions.
If you do not follow our instructions, we cannot give you your refund.

5.You ship the item at your own cost.
We do not cover the cost of return shipping or provide pre-paid labels.
Please print out your order confirmation email and include it in the returning package.

6.Notify us via email that you have sent your return and provide us with your tracking number if applicable.

7.We will process your return within 3–5 business days of receiving your returned items.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 14 DAY COOLING OFF PERIOD

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at  support@korewolamp.com.

CONTACT US

 Email:  support@korewolamp.com.

WhatsApp: +86 18925390880

Address: No. 10, Xingdong Road, Gusi Xiang, Guzhen Town, Zhongshan City, 2nd Floor, Unit 8, China

Payment Security

We utilize Shop Pay to ensure the security of your payments:

Encrypted Transmission:
TLS encryption is enabled across our entire site. Your card number, CVV, and billing information are transmitted directly to our payment service provider via an encrypted channel for processing; they are never stored on our servers in plain text.

Account Security:
When checking out with Shop Pay, you have the option to enable two-factor authentication for login verification. Shop Pay's risk management system actively monitors for and blocks abnormal login attempts as well as suspicious transactions.

Fraud Detection:
We collaborate with our payment service provider to conduct risk assessments on all orders. We perform manual reviews for specific scenarios, such as discrepancies between billing and shipping addresses, or multiple orders placed within a short timeframe.

Privacy Protection:
Your payment information is used solely for order authorization, fraud prevention, and refund processing; it is never sold to third parties. For further details, please refer to our Privacy Policy.