Email:support@korewolamp.com
Free shipping /1-Year Warranty / 30 Days Return and Exchange
Create a stunning focal point in any room with this eye-catching Large Seagull Chandelier. The durable glass structure can support the custom shaping of any size, giving an extra layer of personalization. Bring a unique touch to your home with this modern statement piece.
Note:* The source of illumination is the light emitted from the canopy, with the seagull itself not producing any light.
Dimensions
Specification
Customized service:You can easily customize the size, finish color, number of light sources, hanging wire&chain length, etc. Simplify the customization process and communicate directly with designers online.
Please feel free to contact us by email when you have any questions.
Our email: support@korewolamp.com
We have a 30-day return policy. If more than 30 days have passed since your purchase arrived, unfortunately, we cannot offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Special and custom orders cannot be returned due to the expense involved in getting them made and their limited resale value. However, suspension length is customizable for many of our light fixtures, but a customized suspension length does not void eligibility for a refund. The no-return policy applies to light fixtures that are produced to custom specifications beyond just customized suspension length.
To initiate a return, please contact us through our contact page on this website, or send an email to support@korewolamp.com. By requesting a return and refund, you agree to our return policy.
If there is any manufacturer defect within 30 days of receiving your order, you may return it for a 100% refund. Note: If there is any manufacturer defect or shipping damage, please contact us within 48 hours and provide photos and videos showing the defect for verification.
If there is no manufacturer defect and you simply changed your mind or want a different size, you can still return it. You will be responsible for the shipping costs to return the item. Please ensure that the product is sealed in its original package and in resalable condition. Once we receive the product and verify its condition, we will issue a refund minus the original shipping cost.
There are certain situations where only partial refunds are granted:
1. We offer free 30-day returns for quality issues.
2. If there are no quality issues, you will be responsible for the shipping and storage costs.
3. Any damage to the product after receipt will be replaced free of charge.
We do not support free returns or exchanges in the following cases:
Before initiating a return, please contact our customer service at support@korewolamp.com and provide the reason for the return, along with pictures and videos of the issue (if applicable). Once your return request is approved, we will provide return instructions, including the return address, phone number, and recipient information. Please do not send the product directly to our shipping address without receiving return instructions, as we will not process a refund for returns sent incorrectly.
Once your return is received and inspected, we will notify you by email that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, the refund will be processed, and a credit will be applied to your original payment method within 3 business days.
We do not reimburse the cost of installation or other contingent costs incurred by the customer under any circumstances. The maximum refund will be the full amount of the original purchase.
If you wish to cancel or modify your order, we can help you cancel it within 24 hours of placing the order. However, cancellations are not possible once the goods have already been shipped. If you do not like the goods after receiving them, you can initiate a return request and cover the shipping and storage costs.
If you haven’t received your refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us at support@korewolamp.com.
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
We do not process exchanges. If you would like to exchange an item, please return the item and place a new order.
If you received a damaged item, please accept the package regardless of its condition. We will replace items that are defective or damaged. If you receive a damaged or defective item, please contact us immediately through our contact page and provide photographic evidence for verification. Due to time restrictions on insurance claims for damage incurred during shipping, this must be reported within 5 days to qualify for replacement.
Once the return is authorized, we will provide you with a shipping label using DHL, FedEx, or UPS. It is the customer's responsibility to get the package to the carrier. Do not return the item to the sender under any circumstances. The package must be returned using the label we provide to qualify for a refund.
If you have any questions or need assistance, please contact us: