Refund Policy

We have a 30-day return policy. If more than 30 days have passed since your purchase arrived, unfortunately, we cannot offer you a refund.

Return Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Special and custom orders cannot be returned due to the expense involved in getting them made and their limited resale value. However, suspension length is customizable for many of our light fixtures, but a customized suspension length does not void eligibility for a refund. The no-return policy applies to light fixtures that are produced to custom specifications beyond just customized suspension length.

How to Initiate a Return

To initiate a return, please contact us through our contact page on this website, or send an email to support@korewolamp.com. By requesting a return and refund, you agree to our return policy.

If there is any manufacturer defect within 30 days of receiving your order, you may return it for a 100% refund. Note: If there is any manufacturer defect or shipping damage, please contact us within 48 hours and provide photos and videos showing the defect for verification.

If there is no manufacturer defect and you simply changed your mind or want a different size, you can still return it. You will be responsible for the shipping costs to return the item. Please ensure that the product is sealed in its original package and in resalable condition. Once we receive the product and verify its condition, we will issue a refund minus the original shipping cost.

Partial Refunds

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, which is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Additional Information

1. We offer free 30-day returns for quality issues.

2. If there are no quality issues, you will be responsible for the shipping and storage costs.

3. Any damage to the product after receipt will be replaced free of charge.

Non-refundable and Non-exchangeable Items

We do not support free returns or exchanges in the following cases:

• More than 30 natural days after receiving the product
• Issues not caused by product quality
• Items that have been installed or used
• Products and their packaging not in original condition
• Bulbs given as free gifts are not included in the free return service

Return Process

Before initiating a return, please contact our customer service at support@korewolamp.com and provide the reason for the return, along with pictures and videos of the issue (if applicable). Once your return request is approved, we will provide return instructions, including the return address, phone number, and recipient information. Please do not send the product directly to our shipping address without receiving return instructions, as we will not process a refund for returns sent incorrectly.

Refunds

Once your return is received and inspected, we will notify you by email that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, the refund will be processed, and a credit will be applied to your original payment method within 3 business days.

We do not reimburse the cost of installation or other contingent costs incurred by the customer under any circumstances. The maximum refund will be the full amount of the original purchase.

Order Cancellation

If you wish to cancel or modify your order, we can help you cancel it within 24 hours of placing the order. However, cancellations are not possible once the goods have already been shipped. If you do not like the goods after receiving them, you can initiate a return request and cover the shipping and storage costs.

Late or Missing Refunds

If you haven’t received your refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted.

If you’ve done all of this and still haven’t received your refund, please contact us at support@korewolamp.com.

Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We do not process exchanges. If you would like to exchange an item, please return the item and place a new order.

Damaged or Defective Items

If you received a damaged item, please accept the package regardless of its condition. We will replace items that are defective or damaged. If you receive a damaged or defective item, please contact us immediately through our contact page and provide photographic evidence for verification. Due to time restrictions on insurance claims for damage incurred during shipping, this must be reported within 5 days to qualify for replacement.

Shipping

Once the return is authorized, we will provide you with a shipping label using DHL, FedEx, or UPS. It is the customer's responsibility to get the package to the carrier. Do not return the item to the sender under any circumstances. The package must be returned using the label we provide to qualify for a refund.

Contact Us

If you have any questions or need assistance, please contact us:

• Email: support@korewolamp.com