Natural Tiered Capiz Shell Chandelier

$300.00
SKU: V202311161-1
Availability: In Stock Pre order Out of stock

The price includes tax, and free standard shipping within the U.S. is provided.

Size: ∅ 11″ x H 17.7″

∅ 11″ x H 17.7″
∅ 17.7″ x H 23.6″
∅ 20.9″ x H 27.6″
∅ 23.6″ x H 16.5″
∅ 27.6″ x H 18.9″
∅ 31.5″ x H 18.9″
L 31.5″ X W 11″ XH 19.6″
L 39.4″ X W 11″ XH 19.6″

Colour: Gold + White

Gold + White
Chrome + White

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Warranty Icon 1 Years Warranty For All Light Fixtures
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Description

The Natural Tiered Capiz Shell Chandelier hangs hundreds of natural capiz shells in tapering tiers from a slim metal frame, each shell strung on its own small link. Capiz is thin enough to be translucent in its own right, so the light does not pass through the shade — it passes into it. so a lit capiz shell chandelier never glows evenly: some scales come up bright, others stay milky, and the surface reads as a shifting pearl-warm field rather than a single lampshade. Unlit it holds its own — cream, iridescent, quiet against a white ceiling. The tiers taper as they fall, so from across the room it resolves into one soft mass and only separates into individual shells when you stand under it.

Part of our shell lighting series, which is built to be used together rather than alone. The same tiered shells sit on a nightstand or console in the round shell tiered table lamp, and flatten against the wall in the shell wall lamp — so a bedroom can carry the material overhead, at the bedside and beside the mirror without repeating the same fixture three times.

Close-up of translucent natural capiz shell discs and brass-tone ring hardware on the tiered shell chandelier
Natural Capiz Shell

Naturally Unique Translucency

No two shells are ever the same

Capiz is a natural material, sorted and matched by hand rather than cut to a pattern. Every shell carries its own faint grain and its own degree of opacity, so a lit fixture never glows perfectly evenly — some discs come up bright, others stay milky. The piece you receive may therefore differ slightly from the images shown.

An inherent characteristic of real shell — not a quality defect.

What You See Is What You Get

Real Photo Flat lay of natural translucent capiz shell strands used in the tiered shell chandelier Natural shell strands, before they go on the frame
Real Photo Disassembled tiered chrome metal frame and hardware components of the capiz shell chandelier The tiered frame and hardware, laid out before assembly

Described Honestly

Materials, sizes and finishes are listed exactly as they are — including where natural shell varies in grain and opacity from piece to piece.

Real Shell, Not Resin

Natural capiz shell on an iron frame — never moulded resin, never printed plastic film made to look like shell. Photographed as it leaves our workshop, not rendered.

Ships Flat, Not Assembled

The frame travels in pieces and the shell strands are wrapped separately — exactly as shown above. A tiered shell fixture shipped assembled would not survive the journey; flat-packing is why it arrives intact.

Specifications

The Details

Material Natural Capiz Shell · Iron Frame · Metal Hardware Shell sorted and matched by hand — no two panels identical.
Shell colour White Translucent in its own right; opacity varies shell to shell.
Finish options Chrome Gold Chrome keeps the shell cool and coastal; gold warms it.
How it's made Cutting · sanding · bending · splicing
Light source LED or Edison bulb Warm white (2700K) recommended — cooler light drains the warmth out of the shell.
Bulb base E26 / E27 Bulbs not included.
Power Max 40W
Voltage AC 110–240V
Control Push-button switch Dimmable when fitted with a dimmable bulb — see the note below.
Cable length 150 cm / 59″ Shortened on site to suit your ceiling, or lengthened before dispatch on request.
Mounting Ceiling — hardwired Mounts to a standard junction box. All hardware included; professional installation recommended.
Environment Indoor only · dry locations
Preparation time 5–10 days Made and inspected at our own workshop before dispatch.

Good to Know

The shells move, and they are meant to

Strung on individual links, the shells register air movement — a door opening, someone walking past — and shift very slightly, sometimes with a soft click. Most people find this is the point of a shell fixture. If you would rather it stayed still, avoid hanging it directly beneath an air vent or in front of an open window.

Need a longer cable?

Every fixture ships with a 150 cm / 59″ cable, which shortens on site during installation. For a tall stairwell, an atrium or a double-height entry, contact us before ordering and we will lengthen it before dispatch — much easier done in the workshop than on a ladder.

About dimming

Dimming depends on the bulb, not the fixture. Fit a dimmable E26 / E27 bulb and the chandelier will dim;

Size Guide

Which Size for Your Space

Six sizes in two forms — three tall and narrow, three broad and shallow. The 150 cm cable shortens on site, and can be lengthened before dispatch on request.

∅ 11″
∅ 11″ × H 17.7″ ∅ 28 × H 45 cm
FormTall & narrow
Best forPowder room · narrow hallway · walk-in closet · bedside as a single pendant

Too small for a dining table on its own — hang two or three in a row instead.

 

∅ 17.7″
∅ 17.7″ × H 23.6″ ∅ 45 × H 60 cm
FormTall & narrow
Best forBedroom · breakfast nook · entry · above a console

Suits a round café table around 24–26″ across.

∅ 20.9″
∅ 20.9″ × H 27.6″ ∅ 53 × H 70 cm
FormTall & narrow
Best forEntry hall · stairwell landing · double-height corner · tall bedroom

The tallest of the range — it wants height above it to read properly.

∅ 23.6″Popular
∅ 23.6″ × H 16.5″ ∅ 60 × H 42 cm
FormBroad & shallow
Best forRound dining table · living room · main bedroom · entry

Suits a round table 32–35″ across. The most forgiving size in the range.

∅ 27.6″
∅ 27.6″ × H 18.9″ ∅ 70 × H 48 cm
FormBroad & shallow
Best forLarger dining table · living room · open-plan seating area

Suits a round table 37–41″ across.

∅ 31.5″
∅ 31.5″ × H 18.9″ ∅ 80 × H 48 cm
FormBroad & shallow
Best forLarge dining table · open-plan living · entry with floor area to spare

Suits a round table 42–47″ across. Widest in the range — it needs floor area, not ceiling height.

Sizing Tip

Decide the form before the size. The first three are taller than they are wide and fall as a column — right for an entry, a stairwell landing, a narrow hall, or anywhere the eye travels vertically. The last three are wider than they are tall and spread as tiers — right for a dining table, a seating area, or a room that needs its centre anchored. Two very different pieces from the same shells.

Then size it. For an open room, add the length and width in feet and read the sum as inches — a 11 × 13 ft room points at roughly 24 in. Over a round table, ignore the room and take two thirds to three quarters of the table diameter. Keep 7 ft (2.1 m) of floor clearance anywhere people walk, and hang the lowest shell 30–36 in above a tabletop.

Height is the easy part: the 150 cm / 59″ cable shortens on site, and we will lengthen it before dispatch for a tall stairwell if you tell us the ceiling height when you order. Diameter is the part you cannot change afterwards — so if you are between two, take the larger over a table and the smaller in a walkway.

Every Part, Photographed

The Parts We'd Want to See First

Anyone can style a hero shot. These are the five parts a chandelier is actually judged on — shell, canopy, sockets, frame and rings — photographed as they are.

01 Close-up of natural round capiz shell disc strands on the tiered shell chandelier

Natural shell, disc by disc

Look closely and the discs are not identical: some read almost clear, others stay milky, and the edges carry the faint grain of a natural material. That is real capiz, not moulded resin or printed film — and it is why a lit fixture glows unevenly rather than like a plastic panel.

02 Brushed gold dome canopy and ceiling cup hardware for the capiz shell chandelier

The ceiling cup

A spun metal dome, not a stamped plastic cover. It sits over a standard junction box and hides the connection completely — the part you will still be looking at years after the shells have stopped being new.

03 Double light socket assembly with chrome extension rod inside the capiz shell chandelier

Socket assembly and rod

Standard E26 / E27 sockets on a metal extension rod — so you choose your own bulbs, change them yourself, and swap in dimmable ones whenever you like. Nothing here is sealed or integrated.

04 Top view of the brushed gold tiered metal frame structure of the capiz shell chandelier

The frame, from above

Seen from the top, the tiers are concentric metal rings held on radial arms — the geometry that gives the fixture its shape. The shells hang from it; they are not what holds it together.

05 Close-up of chrome metal frame and individual hanging rings on the capiz shell chandelier

One ring per strand

Every strand hangs from its own small ring, nothing glued or crimped shut. It is why the shells move freely, why the tiers carry a natural unevenness — and why a damaged strand can be lifted off and replaced on its own.

Both finishes appear above. The canopy and frame are shown in brushed gold, the socket rod and rings in chrome — the same fixture is built in either, so you are seeing both options rather than two different products.

None of these are renders. They were taken in our own workshop before assembly, which is also the only moment most of these parts are ever visible.

The design

A Window Before It Was a Light

The shell has been filtering daylight for centuries. We only hung it up.

Capiz comes from the windowpane oyster, and the name is not decorative. For centuries, long before sheet glass was cheap or common, these shells were cut square and set into wooden window frames — thin enough to let daylight through, strong enough to hold back sun and rain. The material's first job was softening light. Everything since has been a variation on that.

Which is why it makes such an unlikely-sounding shade and such an obvious one. Every quality you would ask a shade to have, the shell already had. It is translucent but never transparent, so you get the light without ever seeing where it comes from. Each piece differs slightly in thickness and opacity, so the surface never goes flat the way a moulded panel does. And it is warm and pearl-toned rather than clear, so what passes through arrives softened before it reaches you.

The work is in the assembly: each shell cut to shape, its edge sanded smooth, curved to its tier and strung one at a time. Lit, some discs come up bright while others stay milky — and the whole thing shifts slightly when a door opens. It behaves like a material, not like a manufactured object.

— It was doing this long before we asked. —
Why this chandelier

Two Forms, From the Same Shells

A range that splits into two different fixtures — and a material that has been filtering light since long before anyone made a lamp out of it.

01

Capiz's Uneven, Pearl-Warm Glow

Shell is translucent but never transparent, so you get the light without ever seeing where it comes from. And because every disc differs slightly in thickness, some come up bright while others stay milky — the surface never goes flat the way a moulded panel does. Warm and pearl-toned rather than clear, so what passes through arrives softened before it reaches the room.

02

One Ring per Strand

Every strand hangs from its own small ring — nothing glued, nothing crimped shut. That is why the shells move freely, registering a door opening or someone walking past, and why the tiers carry a natural unevenness no mould can copy. It is also why a damaged strand lifts off and is replaced on its own, without touching the rest.

03

The shells move

Strung on individual links, the shells register air movement — a door opening, someone walking past — and shift very slightly, sometimes with a soft click. Most people find this is the point of a shell fixture.

— Natural capiz shell, hung one strand at a time —

Materials

Why Real Shell

Imitation capiz is everywhere in this category. Here is what the real material does that a moulded copy cannot.

Natural Capiz Shell Resin / Printed Imitation
The light Translucent but never transparent — some discs come up bright, others stay milky, and the bulb is never visible One flat even wash, or a thin panel with the bulb showing through as a bright spot
Switched off Holds a faint pearl iridescence and real depth in daylight — it still reads as a material Reads as plastic the moment the light is off, however convincing it looks lit
Unique
ness
Every disc differs in thickness, opacity and grain — no two fixtures alike Cast from one mould; identical down to the millimetre, pattern repeating across the tiers
The surface Natural growth grain running through the disc, visible when you look closely Grain printed or embossed onto the surface — the same motif recurring every few pieces
Over time Shell will not yellow or grow brittle from bulb heat; its colour is the material itself Resin yellows and stiffens with heat and age; printed tints fade unevenly
Movement Strung one strand per ring, so the discs move freely and register the room around them Panels fixed into a housing — static, and silent in the dull sense
Construc
tion
Each strand lifts off its own ring, so a damaged one is replaced on its own Sealed into a single moulded shade; damage usually means replacing the fixture
In the hand Cool to the touch and rigid, with the faint sheen of a natural material Warm, slightly flexible, and unmistakably plastic once you handle it
Questions, Answered

Common Questions

Is it real shell?
Yes. Every disc is natural capiz — never moulded resin and never printed plastic film made to look like shell. Because it is a natural material, each disc has its own thickness, opacity and faint growth grain. Look closely at a lit fixture and you will see some discs come up bright while others stay milky. That unevenness is the proof, not a flaw.
Do the shells move? Do they make a sound?

Yes to both, and it is worth knowing before you order. Each strand hangs from its own ring, so the discs register air movement — a door opening, someone walking past, a window left ajar — and shift slightly, sometimes with a soft click.

Most people find this is the point of a shell fixture rather than a drawback. If you would rather it stayed still and silent, avoid hanging it directly beneath an air vent, a ceiling fan, or in front of a window you keep open.

Are the shells fragile?

Less than people expect. Capiz is thin, but it is strung rather than rigid — the strands flex and swing rather than take an impact, and shell does not shatter the way glass does. The metal frame carries the entire weight, so the shells are only ever asked to hang.

Where they can be damaged is at the edge, from a direct knock. That is an argument for hanging it above head height and away from doorways, not against the material. Overhead in a dining room or bedroom it is very well behaved.

Will the shells yellow or discolour?
No. The colour is the material itself rather than a tint applied to a surface, so it will not yellow or grow brittle under bulb heat the way resin imitation does. Keep it out of prolonged direct sunlight and out of damp rooms and it will look the same in ten years as it does on the first day.
Will mine look exactly like the photographs?
Very close, but not identical. Silhouette, dimensions, tier count, finish and overall colour family will match what you see here. The individual discs will not, because they are sorted and matched by hand rather than cut to a pattern. From across the room the tiers read as one soft mass; the variation only shows when you are standing underneath it.
Will it be too bright or glary?
No. Shell is translucent but never transparent, so the bulb stays out of sight from any angle below and the light arrives diffused rather than direct. There is no hotspot anywhere on the fixture. It is an ambient piece — comfortable to sit under and to look at — so in a kitchen or over a work surface you will still want task lighting alongside it.
What bulbs does it take, and can it be dimmed?
It takes standard E26 / E27 bulbs, LED or Edison style, not included. Dimming depends on the bulb rather than the fixture: fit dimmable bulbs on a compatible dimmer circuit and it will dim smoothly. A warm white around 2700K suits shell best — cooler light drains the warmth out of it and makes the discs read grey.
How high should I hang it?
Over a dining table, hang the lowest shell 30–36″ (75–90 cm) above the tabletop — lower than instinct suggests is usually right, since nobody walks underneath. In any walkway or entry keep at least 7 ft (2.1 m) of floor clearance. The 150 cm / 59″ cable shortens on site, and we will lengthen it before dispatch for a tall stairwell if you tell us your ceiling height when you order.
Which size and which form should I choose?

Decide the form before the size. Three of the six are taller than they are wide and fall as a column — right for an entry, a stairwell landing or a narrow hall. The other three are wider than they are tall and spread as tiers — right for a dining table or a seating area.

Then size it: add your room's length and width in feet and read the sum as inches, or over a round table take two thirds to three quarters of the table diameter. Height is adjustable on site; diameter is not, so if you are between two, take the larger over a table and the smaller in a walkway.

Is it difficult to install?
It is a hardwired ceiling fixture and professional installation is recommended. It arrives flat-packed: the frame goes up first, then the shell strands are hung one at a time onto their rings. This takes patience rather than skill, and two people make it considerably easier — one holding, one hooking. Work from the outer tier inward, and switch off power at the breaker before starting. All hardware is included.
How do I care for it, and what if a strand breaks?

Dust with a soft dry cloth or a very light pass with a feather duster, supporting the strand with your other hand. Avoid water, solvents, abrasive pads and household sprays. Shell and damp do not mix, so this is an indoor, dry-location fixture — not one for a bathroom or a covered porch.

Every strand is wrapped separately for shipping and the frame travels in pieces. If something arrives damaged, send photographs within 24 hours of delivery and we will replace the affected part. Because each strand hangs on its own ring, a single broken strand never means returning the whole chandelier.

Installation

The Complete Installation Guide

Not sure how to wire it, how high to hang it, or whether you need an electrician? Our full guide walks through every step for US homes.

01

Power Off First

Switch off at the breaker and confirm before you touch any wiring.

02

Check the Box

Make sure your junction box is standard, secure, and rated for the weight.

03

Match the Wires

Black to black, white to white, ground to ground — the US standard explained.

04

Set the Height

Mounting heights and clearances for sconces, pendants, and chandeliers.

Read the Full Installation Guide

Free guide · Written for US homes · Opens in a new tab

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Customization

Customization Services

At Korewo Lamp, we understand that every space is unique, and sometimes, ready-made designs might not meet your exact vision. That’s why we proudly offer comprehensive customization services, ensuring your lighting is tailored perfectly to your preferences and needs. Whether it’s the size, color, style, or a completely original design, we’re here to bring your ideas to life.

Custom Size, Color & Style

  1. Custom Color
    Found a chandelier or wall lamp design you love, but the color doesn’t match your décor? No problem! We can customize the finish—whether you prefer gold, chrome, matte black, or something unique—to harmonize perfectly with your furniture and space.

  2. Custom Size
    Have specific dimensions in mind? Let us create lighting that fits seamlessly into your room. Provide details such as width, depth, and height (e.g., W 48” X D 10” X H 12”), and we’ll ensure it’s just right for your space.

  3. Custom Style
    Love one of our existing designs but wish it came in a different style? We can customize products within the same series to suit your aesthetic preferences.

  4. Custom Items From Your Imagination
    If you have a unique vision not featured on our website, we encourage you to share your ideas. Even a hand-drawn sketch is enough for our team to understand your requirements and provide professional guidance.

How to Customize Your Design

Simply email us at support@korewolamp.com with the following details:

  1. Product Reference
    Mention the SKU number or share the product link for reference.
  2. Design Details
    Include an image, concept, or drawing of the chandelier or lamp you want.
  3. Color Preferences
    Specify your desired color for the base or accents, such as gold, silver, or black.
  4. Dimensions
    Provide detailed measurements (width, depth, and height) for the lighting fixture. Unsure about the size? Share your room dimensions and ceiling height, and we’ll help you select the perfect proportions.

Once we receive your details, our designers will review your request and respond within 1-2 business days with a quote. After confirming your order, we’ll email a customized invoice.

The Customization Process

  1. Contact Us: Email support@korewolamp.com with your customization request.
  2. Share Your Design: Provide a product link, image, or drawing, along with size and color preferences.
  3. Make Payment: Confirm your order and process the customization fee.
  4. Receive Feedback: Our factory will prepare a detailed drawing or plan for your approval.
  5. Approve & Produce: Once approved, production will begin.

Additional Information

  • Production Time: Customized items require 8–10 weeks to produce and ship, with free standard shipping. Expedited shipping is available for an additional fee.
  • Warranty: All customized products are covered by a 1-year manufacturer warranty.
  • Return Policy: Please note that customized items are not eligible for cancellation, return, or exchange.

Ready to bring your dream lighting to life? Contact us today and let Korewo Lamp create the perfect illumination for your space.


Shipping policy

At korewolamp, we’re committed to delivering your lighting products quickly, safely, and with full transparency. Every lamp we ship is handled with care because we know how exciting it is to brighten your home with something special.

1. Order Processing

We divide the time between a customer placing an order and receiving the product into: Total Delivery Time = Handling Time + Transit Time (business days).

Once you place your order, our team immediately gets to work!

  • Processing Time: Expedited order processing time: 1-3 working days (Monday to Friday, except holidays)

  • During high-demand periods or special promotions, processing may take slightly longer but we’ll always keep you informed via email.

You’ll receive a confirmation email once your order is placed and a tracking email once it ships.

2. Transit Time

Estimated Delivery Times:

Free Shipping:  25–45 working days
Expedited Shipping:   9-14 working days

Delivery times are estimates and may vary due to customs processing, carrier delays, or local delivery conditions.

3. Shipping Costs

We have 2 shipping methods, the billing methods are as follows:

  1. Standard shipping : Free Shipping On All Orders to the United States.

  2. Expedited shipping charges are as follows:

Shipping Method Condition Transportation Costs
Expedited Shipping (9–14 working days) $0.00–$200.00 $100.00 USD
Expedited Shipping (9–14 working days) $200.10–$400.00 $150.00 USD
Expedited Shipping (9–14 working days) $400.10–$600.00 $200.00 USD
Expedited Shipping (9–14 working days) $600.10–$700.00 $250.00 USD
Expedited Shipping (9–14 working days) $700.10–$800.00 $300.00 USD
Expedited Shipping (9–14 working days) $800.10–$900.00 $400.00 USD
Expedited Shipping (9–14 working days) $900.10–$1,000.00 $500.00 USD
Expedited Shipping (9–14 working days) $1,000.10–$1,200.00 $600.00 USD
Expedited Shipping (9–14 working days) $1,200.10–$1,400.00 $700.00 USD
Expedited Shipping (9–14 working days) $1,400.10–$1,600.00 $800.00 USD
Expedited Shipping (9–14 working days)  $1,600.10–$1,800.00 $900.00 USD
Expedited Shipping (9–14 working days) 1,800.10–$2,000.00 $1000.00 USD
Expedited Shipping (9–14 working days) $2,000.10 and up $1500.00 USD

 

4. Order Tracking

Once your order ships, you’ll receive an email with your tracking number and a direct link to monitor your shipment.
Please allow up to 48 hours for tracking updates to appear after dispatch.

If your tracking link shows “pending” for more than 5 business days, contact our support team we’ll gladly assist in tracking down your package.

5. Shipping Destination and Item Location

We exclusively ship to addresses within the United States and Canada. Your order can be delivered to any physical address (excluding PO Boxes and APO/FPO addresses) in the contiguous United States, Alaska, or Hawaii. Our factories are located in China, and your order will be shipped directly from the Chinese factory.

If you’re unsure whether we ship to your location, feel free to contact us before placing your order at support@korewolamp.com.

6. Delays & Lost Packages

We work closely with carriers to ensure timely delivery. However, please understand that once a package is in transit, delays may occasionally occur due to factors outside our control (weather, customs, or peak seasons).

If your package seems lost or hasn’t arrived after the estimated delivery window, please contact us at support@korewolamp.com with your order number we’ll investigate and find the best solution.

7. Damaged or Incorrect Orders

We take packaging seriously but if your order arrives damaged or incorrect, please email us within 48 hours of delivery with photos of the item and packaging.
Our team will quickly arrange a replacement or refund as outlined in our Return & Refund Policy.

8. Address Accuracy

Please double check your shipping address before completing checkout.
korewolamp is not responsible for delays or losses caused by incorrect or incomplete shipping details provided by the customer.

If you notice an address error immediately after placing your order, email us within 12 hours to request an update.

9. Customs, Duties & Taxes

International orders may be subject to import taxes or customs fees upon arrival. These charges are determined by your local customs office and are the customer’s responsibility.
korewolamp has no control over these charges or delays once your order leaves our warehouse.

10. Contact Us

If you have any questions about your order, shipping status, or delivery options, our friendly support team is here to help.

Email: support@korewolamp.com
WhatsApp: +86 18925390880
Address: No. 10, Xingdong Road, Gusi Xiang, Guzhen Town, Zhongshan City, 2nd Floor, Unit 8, China

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

In order to be eligible for a return/exchange, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

Generally, there are two reasons for return:

1.If it is a product quality problem or transportation damage, we will provide free return and exchange services.

2.If it’s just that the customer doesn’t like our lights, the customer needs to pay the shipping cost for the return and exchange.

3.If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. The reasons caused by the consumer include the following:
The customer personally thinks the product does not meet expectations.
The customer personally thinks the size is too small or too large.
The customer personally thinks the color does not meet expectations.
The customer wants to return the product for personal reasons, such as a change of mind or no longer needing the product.
The customer ordered the wrong item or the wrong quantity.
The customer did not read the product description thoroughly and was surprised by features or specifications.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We are certain that you will adore your order when it arrives, but if you don't for any reason, please just drop us a quick line via our contact us page or just reply the shipping update emails and we will make it right.

ELIGIBLE FOR RETURNS/EXCHANGES

Customers are entitled to a refund for returns in the following cases:

1.The product is damaged due to quality problems or transportation.

2.The item has not been used and 30-day return policy applies.

3.Any item returned to sender undelivered.

4.Any item not delivered within 90 days.

All of the above are eligible for a full refund and replacement.
We bear all costs for the above issues and guarantee 100% return/refund or free replacement.

NOT ELIGIBLE FOR RETURN/EXCHANGE

Certain types of items cannot be returned:

1.Products that do not qualify for our 30-day return policy.

2.Orders or items valued at $5,000 or more.

3.Bespoke, custom or special ordered products to your specifications.
Bulb.

4.Product not in original condition and packaging.

For items not eligible for return refunds, you will be responsible for your own return shipping costs. Shipping charges are non-refundable. And we will deduct up to 70% of the cost + service fee of your refund amount.

ORDER CANCELLATION

Cancelling orders is only possible within 24hours after order confirmation. After this time, we cannot provide a refund.
(Sometimes, if the order hasn't been shipped, we may available to cancel your order, so please contact us if you haven't received the shipment confirmation.)

RETURN POLICY

Our policy lasts 30 days. If 30 days have gone by since you have received your item according to your tracking number, unfortunately, we can’t offer you a refund or exchange. You must reach out with an inquiry within this time window to be eligible for a return or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

OUR RETURNS PROCESS

1.Read our return policy above to determine whether your order qualifies to be refunded/returned.

2.Submit an inquiry, including your reason for return, at support@korewolamp.com.

3.We confirm the refund amount you qualify for depending on your reason for return and the items in your order.

4.We provide the return address and shipment labelling instructions.
If you do not follow our instructions, we cannot give you your refund.

5.You ship the item at your own cost.
We do not cover the cost of return shipping or provide pre-paid labels.
Please print out your order confirmation email and include it in the returning package.

6.Notify us via email that you have sent your return and provide us with your tracking number if applicable.

7.We will process your return within 3–5 business days of receiving your returned items.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 14 DAY COOLING OFF PERIOD

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at  support@korewolamp.com.

CONTACT US

 Email:  support@korewolamp.com.

WhatsApp: +86 18925390880

Address: No. 10, Xingdong Road, Gusi Xiang, Guzhen Town, Zhongshan City, 2nd Floor, Unit 8, China

 

Secure Payment

We want our customers to feel secure when shopping with us online. That is why we have implemented strict measures to protect your personal and payment information from unauthorized access.

Our website uses the latest encryption technologies to ensure that all data is transmitted securely. In addition, we have implemented robust fraud prevention systems that monitor all transactions for suspicious activity. Should any issue arise, our dedicated customer support team is available to assist you. We are committed to providing a safe and enjoyable shopping experience for all of our customers.

Payment: Visa, Master Card, American Express, Diners Club, Discover and JCB, Shop Pay.


Payment Security

We utilize Shop Pay to ensure the security of your payments:

Encrypted Transmission:
TLS encryption is enabled across our entire site. Your card number, CVV, and billing information are transmitted directly to our payment service provider via an encrypted channel for processing; they are never stored on our servers in plain text.

Account Security:
When checking out with Shop Pay, you have the option to enable two-factor authentication for login verification. Shop Pay's risk management system actively monitors for and blocks abnormal login attempts as well as suspicious transactions.

Fraud Detection:
We collaborate with our payment service provider to conduct risk assessments on all orders. We perform manual reviews for specific scenarios, such as discrepancies between billing and shipping addresses, or multiple orders placed within a short timeframe.

Privacy Protection:
Your payment information is used solely for order authorization, fraud prevention, and refund processing; it is never sold to third parties. For further details, please refer to our Privacy Policy.


Last updated: April 20, 2026

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